Scorpion’s New Industry Report Reveals a Disconnect Between Homeowners and Local Service Businesses

Scorpion has announced the launch of its new 2026 State of Home Services Marketing Report. Based on responses from 2,000 homeowners and nearly 1,000 home services business leaders, the report highlights a growing disconnect between what homeowners want and what businesses deliver.

“Homeowners are moving faster and expecting more than ever,” said Jamie Adams, Chief Revenue Officer at Scorpion. “Businesses that are easy to find, have great reputations, answer the phone or respond quickly to inquiries, and consistently deliver quality work will be the ones that grow. Those that don’t deliver in each of these areas will not.”

The study shows that 83% of homeowners start their search online, and 22% now use AI tools such as ChatGPT to research or find recommendations. At the same time, 55% of business leaders struggle to differentiate themselves from competitors, and 80% are unsure how to appear in AI-driven search results.

Trust and convenience now drive hiring decisions. 87% of homeowners will not hire a business rated below 4 stars, yet 67% of business leaders struggle to consistently collect reviews. The research also found that 56% of homeowners want 24/7 scheduling or a way to communicate after hours, yet 66% of businesses say providing after-hours customer service is their top challenge.