Unico Launches New Initiatives to Aid HVAC Contractors
The Unico System has launched the UniConcierge Customer Care Center. Staffed by three customer relations professionals – Cyndi Bauman, Lee Ann Schuble, and Theresa Carter – the system can help provide referrals to local distributors of Unico equipment, navigate HVAC techs to the various training programs offered by the manufacturer, on-board HVAC professionals to the Unico Preferred Contractor program, and update the contractor’s information on Unico’s dealer locator.
Additionally, the UniConcierge team helps match consumers with local installers and process warranty applications.Technicians needing real-time assistance with installation and maintenance of Unico products can text their requests to (314) 222-2487 and Unico Customer Service professionals will provide immediate help and guidance. The service is available Mondays through Fridays from 7:00 AM to 5:00 PM CST – allowing all domestic HVAC contractors to access the feature during peak work hours.