Customer Review: “I called on Monday morning and a technician was sent to my house a couple hours later. Robert was professional, courteous, and knowledgeable. He explored the issue until he found the problem and he fixed it. This company was recommended to me by a neighbor and I would definitely recommend this company to anyone who needs heating and cooling assistance.”

Texas ACE’s website and Facebook page are filled with ongoing 5-star reviews like this one. Jory let us know that he ensures great customer service by employing the best people possible in all departments. They employ nine different license holders who have a combined 150 years of experience in the industry. In addition to high employment standards, Texas ACE practices leadership and core training throughout the year for all employees.

Jory hires many graduating students from vocational schools and continues their training onsite with hands-on learning with real HVAC systems. He explained the importance of instilling and teaching the standard of skills required for their team from the get-go and continuing education from there. Overall, Jory hires from two sources: employee referrals and students. Management takes an active part in training new employees to make certain skills not taught in the classroom, like customer care and team accountability, are demonstrated early on. Over the past seven years, Texas ACE’s employee retention sits around 98 percent.